Privacy Policy

Last Updated: 01 August 2025

Adventure Coach Ltd (“we,” “our,” “us”) operates the Adventure Ready With Ben mobile app and the website www.benturneradventure.com (together, “Services”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our Services, in compliance with the Google Play User Data Policy and relevant privacy laws.

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use them.

1. Information We Collect

We may collect the following types of information when you use our Services:

  • Personal Information: Name, email address, phone number, and payment information.

  • Account Information: Details provided when you create an account.

  • Payment Data: Processed securely by Stripe — we do not store full payment card details.

  • Usage Data: Information about how you use our Services, collected via Google Analytics (e.g., pages visited, time spent, device type, operating system).

  • Device Information: Device model, operating system version, and app performance data (for troubleshooting and improvement).

2. How We Collect Information

We collect information:

  • When you create an account.

  • When you make a payment for our services.

  • When you opt in to receive marketing communications.

  • Automatically, via cookies, analytics tools, and device data necessary for app functionality.

3. How We Use Information

We use the information we collect to:

  • Provide and manage your account.

  • Process payments for services.

  • Send you service updates and important notices.

  • Send marketing communications (only if you have consented).

  • Improve, troubleshoot, and personalize our Services.

We do not sell your personal information.

4. Sharing Your Information

We only share your information with trusted third parties where necessary:

  • Stripe – to securely process payments.

  • Google Analytics – to measure and improve our Services.

  • If required by law or to protect our rights and safety.

5. Sensitive & Device Data

Our app may access device data strictly necessary for it to function (such as device model, operating system version, crash logs, and performance data). We do not collect unnecessary permissions or access sensitive data without your knowledge and consent.

6. Children’s Privacy

If your target audience includes children under 13, this section applies:
Our Services are not intended for children under 13, and we do not knowingly collect personal information from them without parental consent. If we discover that we have collected personal information from a child without proper consent, we will delete it promptly.

7. Your Privacy Choices & Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data.

  • Opt out of marketing communications.

  • Restrict or object to certain data processing.

To exercise your rights, email [email protected].

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in.

  • Remember your preferences.

  • Measure app and site performance.

You can manage or block cookies in your browser or device settings.

9. Data Security

We use reasonable technical and organizational measures to protect your information from loss, misuse, or unauthorized access. However, no system is completely secure.

10. Data Retention

We keep your personal data only for as long as needed to provide our Services, comply with laws, or resolve disputes.

11. International Data Transfers

If you use our Services outside the UK, your information may be transferred to and processed in countries with different data protection laws. We will take steps to protect your data according to this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our app and website with the updated “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

Adventure Coach Ltd
Email: [email protected]
Website: www.benturneradventure.com

This version now:

  • Explicitly addresses device and sensitive user data as per Google Play requirements.

  • Includes a children’s privacy section that meets COPPA and Google’s Play Store rules.

  • Is suitable for placing directly on your store listing and website.

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